FAQS

Please check the room availability (here). If the room does not show up when you select the date, then we are booked out at this moment.

For the winter reservation, we have a particular policy. Please check a booking schedule (here).

Because of the payment procedure, we take reservations online only. Please check room availability and book from our website (here) or Booking.com (here) We are booked out if the room does not show up when you select the date.

For the winter reservation, we have a particular policy. Please check a booking schedule (here).

Yes, you may modify or cancel your reservation at no cost before the cancellation policy period begins. If you booked through our website, you can view or make changes to your reservation here. In some cases, you may need to cancel your current reservation and rebook to make changes. Please be sure to review the cancellation policy.

If you need to adjust your check-in date due to a flight delay or cancellation, please contact us directly, and we will be happy to assist.

We will start taking reservations for the next winter season in February! We will share updates on our website and social media, so please stay tuned! Instagram: @hotelgoryukan

The address of the hotel is: 3353 Hokujyo Hakuba, Nagano, Japan, 399-9301 (Google Map)

On our access page, you can find the most common ways to get to the hotel by car, train, and bus. We also include directions from major places such as airports, Tokyo, Osaka, and Kyoto. We hope this helps you get here!

Hotel Goryukan offers a complimentary shuttle service exclusively for hotel guests, available only on arrival and departure dates. Below are the details and seasonal variations for our shuttle service.

Green Season (April to November)
Pick-up Locations: Hakuba Happo Bus Terminal, JR Hakuba Station, Hakuba Base Camp
Pick-up Hours: 2:00 pm – 9:00 pm

Winter Seaosn (December to March)
Pick-up Locations: Hakuba Happo Bus Terminal, JR Hakuba Station, Hakuba Base Camp
Pick-up Hours: 2:00 pm – 9:00 pm
Note: Pick-up requests before 12:00 pm are available only if you are arriving on the 11:41 am Azusa train from Tokyo at JR Hakuba Station.

Request Submission To secure your pick-up, we kindly ask that you submit your request at least one day prior to your arrival using our Pick-up Request Form. Please note that due to operational constraints, we may not be able to confirm pick-up availability until closer to your arrival date—typically around two weeks in advance.

Important: From December 14, 2024, onward, certain dates may be unavailable for pick-ups due to driver limitations. These dates will be announced approximately two weeks in advance. We appreciate your understanding and cooperation.

Additional Information
Departure Day Transfers: Shuttle service from the hotel to Hakuba Happo Bus Terminal, JR Hakuba Station, and Hakuba Base Camp is available from 8:00 am to 10:00 am. Please arrange drop-off requests directly with the front desk after check-in.

Transportation to Ski Resorts: The Goryukan Shuttle does not provide transportation to ski resorts. For transportation to the slopes, we recommend using the public shuttle bus service provided by the village. The lift entrances to Hakuba Happo-One Ski Resort are within walking distance from the hotel, including the Nakiyama 3 Triple Lift (about a 7-minute walk) and the Happo Gondola Lift “Adam” (about a 10-minute walk).

For more details on our shuttle service, please visit our Access Information Page.

Our outdoor parking lot on the premises is available for free and does not require a reservation. Feel free to park anywhere inside the white lines or neatly alongside another vehicle. Please manage your car and keys on your own during your stay.

However, we may ask you to move your vehicle depending on the parking location, especially during winter due to potential hazards like falling snow. As a result, we will inquire about your vehicle type and the last four digits of your license plate number during check-in.

If you have an electric vehicle, please inform our staff upon your arrival. Our hotel guests will have complimentary access to our EV charging station, which is a standard charger compatible with all electric vehicle models. Our front desk staff will guide you to the appropriate parking area and assist you with setting up the charging.

You can park your vehicle on the day of your arrival before check-in and after check-out without a reservation. However, if you require overnight parking due to activities such as hiking without staying at the hotel, we kindly ask you to use a public parking lot.

Yes, you are welcome to send your luggage or packages to the hotel prior to your arrival. Please ensure that the name on the shipment matches the name on your reservation so we can correctly identify it upon arrival. We will provide it to you during check-in. Please note that if the name on the shipment differs from the name of the guest, we may refuse to accept the delivery.

Here is the shipping address for Hotel Goryukan:
Hotel Goryukan 3353 Hokujyo Hakuba Nagano, 399-9301

For your convenience, here is our address in Japanese:
〒399-9301 長野県北安曇郡白馬村北城3353 ホテル五龍館

Check-in is available from 3:00 PM to 9:00 PM.

We do not offer early check-in, but if your room is ready, we may be able to accommodate you a bit earlier. Please note that our front desk is closed from 10:00 AM to 2:00 PM, so the earliest possible check-in would be 2:00 PM.

For check-in after 9:00 PM, this is only available if you are arriving by Nagano Snow Shuttle or a reserved taxi that drops you directly at the hotel. If this applies, please notify us at least one day in advance.

International guests without a residential address in Japan are required to provide a passport for a photocopy upon check-in. Please ensure that your passport is accessible.

Yes, we offer complimentary luggage storage. However, please note that our front desk is closed from 10:00 AM to 2:00 PM, during which time staff are unavailable. We kindly ask for your understanding that luggage drop-off and pick-up cannot be accommodated during this period.

Breakfast is included in the room rate for all hotel guests and is served daily from 7:00 AM to 9:00 AM. Please feel free to explore our breakfast menu here.

Winter Season (December to March): Dinner is served from 6:00 PM to 8:00 PM, with both buffet and a la carte options available each evening. Please note that hours and menu offerings may vary based on circumstances and availability. For the latest updates, please check our Instagram (@thefive_hakuba). We appreciate your understanding.

Green season (April to November): During this season, the restaurant is exclusively open to hotel guests and serves a buffet only. The restaurant operates from 6:00 PM to 8:00 PM, and guests are kindly asked to enter by 7:00 PM. Please note that dinner is not included in the standard room rate. Guests wishing to add dinner may register at the front desk..

Winter Season (December to March): You can book a table at our restaurant using this link or by visiting the front desk or bar, where our staff will be happy to assist you.

Green Season (April to November): If you are staying with us and wish to dine at our restaurant, please book a table at the front desk.

As a general rule, we kindly ask that guests enjoy their meals within the restaurant. However, during the Winter season (December to March), if guests prefer to dine in their room, select items from our a la carte menu can be ordered at the bar and taken up to their room.

Our onsen is separated by sex. On both sides, you will find changing rooms, baskets for clothing, indoor and outdoor onsens, a cold bath, and a sauna.

We have a little flyer for how to onsen. Please click here!

Yes of course! Tattoos are welcome at our onsen.

Yes, we offer a day-use onsen and sauna. Please pay at the front desk open from 3 pm to 8 pm. The cost of the onsen is 2,000 yen per person (1,000 yen under 11 and free for kids under 6) including rental towels. Please check for the days we are closed on our Instagram @hotelgoryukan

We have free WiFi is available inside the building and in guest rooms.

Unfortunately, no pets are allowed in our building or in guest rooms.

No, inside the building and in guest rooms you are prohibited from smoking. If you smoke inside our building we charge you an extra cleaning fee. We have a smoking space right outside of the main entrance and are happy to direct you toward it.

We have a variety of amenities offered here at Hotel Goryukan. Breakfast, the first of which is offered to hotel guests is served from 7 am to 10 am every day. Guests also get free access to our indoor and outdoor hot springs (onsen), sauna, and cold bath.

Other amenities vary by room but most rooms are equipt with what follows: TV, air conditioner, refrigerator, electric kettle, a tea set, towels, shampoo, conditioner, body soap, and hairdryer. (extra amenities can be found on the shelf just across the elevator on the first floor)

No, we do not have double-sized beds. If you wish to have a larger bed, we can make a Hollywood twin for you. Please request this when you make a reservation or at the front desk!

We are happy to get you a (small) bucket of ice cubes! Please ask at the front desk or bar for further assistance. We do not have an ice cube machine in the hotel.

We only have microwaves at the restaurant and bar. If you want us to heat your food, let us know at the counter!

We do not have a shop inside our hotel. We sell some chips at the bar during the winter and for drinks, we have vending machines located on the first and basement floors.

The closest convenience store, Lawson, is only a short 5-minute walk from us!

We do not have an ATM inside the hotel. The closest ATM to Hotel Goryukan is at Lawson a convenience store a short 5 min walk away. To find directions to Lawson click here.

We do not have a concierge service at the hotel. However, we are happy to help you book any restaurants or get a taxi. If you need either of these things please ask at the front desk.

In order to arrange your reservations, we can only call restaurants or taxis when you are present at the hotel. We cannot assist prior to your arrival.

Yes, you can. However, please coordinate to order, receive, and pay for the food by yourself. Guest rooms and floors are for hotel guests only. Please receive the food at the hotel lobby (1F). Thank you for your understanding and cooperation in advance.

Walking is the best way to get around Hakuba. Alternatively, we are an 8 min walk from Hakuba Happo Bus Terminal, where shuttle buses are running regularly around the village. During high high-demand such as winter and summer, we have more shuttle bus options and can ride from closer bus stops such as Nakiyama slope and #3 parking lot a 2-5 min walk away from us!

When we have the latest information for upcoming seasons, we will update our news article.

No, we do not have bike rentals at the hotel.

Check-out is by 10:00 AM. Please return all room keys and the ski snowboard locker key to the front desk upon check-out.

The front desk opens at 7:00 AM. If you wish to leave earlier than 7:00 AM, please inform the front desk the night before, and we will provide further guidance for your early departure.

Please note that we do not offer late check-out due to our housekeeping schedule and the need to prepare rooms for incoming guests. Thank you in advance for your understanding.

Yes, we gladly accept a variety of payment methods, including major credit cards (such as Visa, MasterCard, and American Express), as well as cash and PayPay. We also support transportation IC cards and various other cashless payment options to accommodate our guests’ preferences.

Yes, we offer complimentary luggage storage. However, please note that our front desk is closed from 10:00 AM to 2:00 PM, during which time staff are unavailable. We kindly ask for your understanding that luggage drop-off and pick-up cannot be accommodated during this period.

If you wish to send your luggage home, to your next destination, or to the airport, please fill out a shipping label and bring your luggage to Front Desk. Labels are available at Front Desk for 2 types of shipping: prepaid and postpaid.

You can park your vehicle on the day of your arrival before check-in and after check-out without a reservation. However, if you require overnight parking due to activities such as hiking without staying at the hotel, we kindly ask you to use a public parking lot.

If you notice any forgotten items, please contact us as soon as possible via inquiry form or a phone call. Our phone number is (+81) 0261-72-3939 (phone reception: 7:00-10:00 / 14:00-21:00). If any items are found, they can be picked up at the front desk or sent to your home address within Japan, or to your current accommodation in Japan. Please note that shipping will be charged upon delivery.

There are several rental shops in the area to suit various needs. The closest shop to us is Rhythm Happo, which is only a 4-minute walk (you can book directly with Rhythm here). Other options include Woody’s, Central Snow Sports, and Spicy. You can find more information about rentals here on their respective websites.

Additionally, most rental companies allow guests to return their rental gear at our hotel. We have a dedicated “Rental Return” shelf in our basement for this purpose. However, we recommend confirming this with the company you rent from and letting them know that you plan to leave your gear with us.

At the front desk, we sell IC cards required for lift tickets and provide a QR code for accessing discounted prices at Hakuba Happo-One Snow Resort. For more details, please review our latest winter information. *This service is available exclusively for our hotel guests. If you plan to visit multiple ski resorts in Hakuba during your stay, you might find the Hakuba Valley Day Pass a better option. This pass can be purchased online or at any mountain ticket window.

Please register for lessons directly with the ski or snowboard schools. Here is the link for ski and snowboard lessons at Hakuba Happo-One Snow Resort, the closest mountain to us: Hakuba Happo-One Ski and Snowboard School

Hakuba Happo-One Snow Resort is the closest mountain to our hotel, just a 5-minute walk away. While we do not provide a shuttle service, public transportation is readily available. Shuttle buses run to various ski resorts and around Hakuba Valley, with many bus stops located just 2 to 5 minutes from the hotel. For the latest shuttle bus schedules and routes, please check our news article, updated around December. If you prefer, we can also assist in calling a taxi. However, mornings can be busy, and taxis may be difficult to secure. We recommend booking a taxi the night before to ensure availability.