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HOTEL INFORMATION

Check in at 3 pm to 9 pm
Check out by 10 am
Please return your room key at Front Desk

1F

  • Onsen & Sauna

    Enjoy one of Japan's top onsens for healthy skin, Hakuba Happo Onsen. Or try our newly remodeled dry sauna and our cold bath tapped with underground drinkable water! (Click here for more information)

    Open hours:
    Onsen 6 am to 10 am & 3 pm to 11:30 pm
    Sauna 3 pm to 11:30 pm
    (Cleaning & Maintenance from 10 am to 3 pm)

    Please bring the towels from your room!

  • The Five Restaurant & Bar

    The Five is a casual dining restaurant & bar serving locally inspired cuisine. (Click here for more information)

    WINTER SEASON OPEN HOURS
    from December to March

    Breakfast (hotel guests only): 7 am to 9 am
    Dinner: 6 pm to 8 pm (LO 7:30 pm)
    Bar: 4 pm to 9 pm (LO 8:45 pm)
    Happy Hour: 4 pm to 6 pm

    • If you wish to book a dinner table, book online (click here), or let us know at the Front Desk or Restaurant reception. Walk-in, without a reservation, is always welcomed too!
    • We do not reserve tables for the bar (walk-in only)


    GREEN SEASON OPEN HOURS
    from April to November

    Breakfast 7 pm to 9 pm
    Dinner 6 pm to 8 pm (enter by 7 pm)

    • Restaurant is open for hotel guests only
    • Dinner is not included in the hotel price. Please book a table at the front desk if you wish to have dinner at our restaurant.
    • Bar is closed during the green season

  • Amenity Goods

    Amenity goods are placed in guest rooms and on a common shelf located on the 1st floor of the hotel. Please feel free to use any amenity for your needs with friendly quantity. We thank you in advance for your cooperation in reusing goods!

    AT THE SHELF yukata (Japanese robe), toothbrush & toothpaste, hair brush, razor, cotton swabs, coffee cup, glass, tea bags, wine opener, and extra hangers

    IN THE ROOM bath and face towels, slippers, electric kettle, coffee cup, glass and paper cup, hangers, shampoo, conditioner, body wash, hand and face soap, and hair dryer (Click here for more information)

    AT ONSEN shampoo, conditioner, body wash, hand and face soap, hair dryer, hair brush, razor, and cotton swabs

    You can wear a yukata and slippers inside the building, including in the restaurant & bar!

  • Water Bar

    Open hours: 3 pm to 8:30 pm

    5 types of water are available on the counter. Water from any tap inside the hotel is drinkable! (it is our underground drinkable water)

  • Coin-operated Massage Chairs

    200 yen for 1 round (10 min per round)

B1F

  • Ski & Snowboard Lockers

    Please use a locker as the same number as your room. And please manage the key carefully because if you lose it, we charge 1,000 yen for the key replacement.

    SKI BOOTS ALLOWED AREA: the main and basement entrances and the basement floor only! Please take off your ski boots inside the elevator and on the 1st floor above.

    [note] ski & snowboard lockers are available only for the winter season

  • Coin-operated Laundry Machines

    Washing machine (200 yen) & Drying Machine (200 yen)
    Feel free to use the detergent set in front of the machines.

  • Drying Room

    Please note that this room is designated for temporarily use only, specifically for drying wet gear.

    [note] drying room is available only for the winter season

  • Rental Returns

    Some rental shops allow guests to return their rented gear at the hotel (in this space). When you are renting please ask the shop how to return your gear before putting it on the shelf!

    [note] rental returns are available only for the winter season

Service

  • Ice Cubes
    We don’t have ice cube machines in the hotel. If you wish to have ice in your room, please let us know at Front Desk or Restaurant & Bar.
  • Luggage Delivery （Yamato Transport）
    If you wish to send your luggage home, to your next destination, or to the airport, please fill out a shipping label and bring your luggage to Front Desk. Labels are available at Front Desk for 2 types of shipping: prepaid and postpaid.
  • Vending Machines
    Vending machines are available on the 1st and basement floors of the hotel. The machine on B1F has alcoholic beverages.
  • Information Board
    Next to our front desk, you can find our information board. Here you can find local information, such as Hakuba tourism, public shuttle bus routes/timetables, and weekly weather. Feel free to take any pamphlets with you!
  • Free WiFi
    We have free WiFi available inside the hotel. ID&PASS will be written on the hotel information sheet that we give you at check-in.

Cautions

  • Non-Smoking Inside Building
    Smoking inside buildings is strictly prohibited at Hotel Goryukan, including in guest rooms. The smoking area is right next to the main entrance (outside). If you smoke inside, we will charge you 20,000 yen for the cleaning fee.
  • Housekeeping
    We do housekeeping every third day of your stay. If you are staying more than two nights, we place amenities that are only set up for the first two nights of your stay. If you have any requests regarding housekeeping, please let us know at Front Desk.
  • Free Parking Lot
    Our outdoor parking lot on the premises is available for free and does not require a reservation. Feel free to park anywhere inside the white lines or neatly alongside another vehicle. Please manage your car and keys on your own during your stay.

    However, we may ask you to move your vehicle depending on the parking location, especially during winter due to potential hazards like falling snow. As a result, we will inquire about your vehicle type and the last four digits of your license plate number during check-in. Thank you for your understanding and cooperation.
  • Night Entrance (9 pm to 7 am)
    The automatic main entrance will be closed at 9 pm. If you are going outside after 9 pm, please use the night entrance (the side door of the main entrance). The door can be unlocked by pressing the code. Before going out PLEASE NOTE THE CODE on the hotel information sheet that we give you at check-in!
  • Backside Door (Slope side/ B1F entrance)
    During the winter, the door in the ski & snowboard locker area is open from 7 am to 6 pm. This is to make it easier for you to get out of the hotel with your snow gear! After the door is locked at 6 pm, please use the main entrance.

Front Desk

Open Hours ：7 am to 10 am & 2 pm to 9 pm
Phone extension: 9

**Front desk is closed from 10 am to 2 pm. Please have your room key with you until check-out. Thank you for your cooperation in advance.