Accessibility

アクセシビリティ

WEB ACCESSIBILITY

Hotel Goryukan’s website is designed and built with reference to the Web Content Accessibility Guidelines (WCAG), an international standard that aims to ensure equal access to online content for all users. We strive to provide an inclusive and comfortable web experience for as many people as possible. Please note that our website content is available in Japanese and English only.

ACCESSIBILITY IN FACILITIES & SERVICES

At Hotel Goryukan, we primarily provide guest services in Japanese and English. We also work to improve accessibility across our facilities and services based on the guidelines of the Barrier-Free Mindset Certification System recommended by Japan’s Ministry of Land, Infrastructure, Transport and Tourism.

Getting Around the Hotel: An elevator (1 unit for guests) is available, providing access to all floors.

The main entrance has 13 steps, but guests can be guided to a step-free entrance at the back of the building if needed.

There is a set of five steps connecting the corridor and the entrance to the public bath area. While no ramp is installed here, handrails are available.
Check-In & Check-Out: Check-in is completed using a tablet device. If needed, guests may opt to fill out a printed registration form or ask staff to assist by writing or entering information on their behalf.

General hotel information and guides are available in both Japanese and English.

For check-in and check-out procedures, as well as general inquiries, written communication using a tablet or notepad is also possible.

Easy-to-read guides are available for guests who prefer visual step-by-step instructions.
Guest Rooms: All guest rooms include some level of step(s), such as at the entrance or bathroom areas. No rooms are fully flat. For room-specific step information, please refer to the Rooms page.

The Family Oriental Room includes a toilet with a wall-mounted grab bar, although steps of approximately 12–17 cm remain at the entrance and bathroom.

A foldable shower chair is available upon request—please inform the front desk in advance.

Air conditioner and TV remote controls are labeled in Japanese, but an English operation guide is provided in the room.
Public Bath: Usage instructions and safety information for the onsen and sauna are provided in both Japanese and English.

A wall-mounted grab bar is installed in part of the onsen bathing area, and one shower chair is available.

While we do not have a private accessible bath, we may be able to offer limited use of the public bath area during cleaning hours (e.g., 10:00–11:00) for guests who require assistance from a family member or caregiver. Please contact us in advance to check availability for this option.
Restaurant: All meals are served at the restaurant. If needed, we can arrange seating near entrances or close to the buffet area to make movement easier. Please inform us at the time of reservation or check-in.

We provide visual step-by-step guides for ordering and payment procedures.

Menus and general restaurant information are available in Japanese and English.

For allergy-related accommodations, please refer to our Restaurant & Bar page.
Items Available on Request: The following items are available on request. Please feel free to ask our front desk staff.

Wheelchair (1)

Shower chairs (1 in each public bath / 1 foldable for in-room use)

Pair of crutches (1 set)

Foldable walking cane (1)

Extension cord

Power adapter
Staff Training & Communication: Staff receive accessibility training using official materials from the Ministry of Health, Labour and Welfare and the Japan Tourism Agency, both at the time of hire and on a regular basis.

While we do not have dedicated accessibility staff, our entire team works together to provide thoughtful and inclusive service.

Internal documents and most staff-facing systems are available in both Japanese and English.

If you have any questions or concerns, please feel free to Contact Us.