FAQs

The address of the hotel is:
3353 Hokujyo Hakuba, Nagano, Japan, 399-9301 (Google Map)

On our [Access page], you can find the most common ways to get to the hotel by car, train, and bus. We also include directions from major locations such as airports, Tokyo, Osaka, and Kyoto, as well as information about our complimentary winter shuttle service.

We hope this helps you get here.

We offer a complimentary shuttle service during the winter season (December to March) for staying guests. Pick-up is available from Hakuba Happo Bus Terminal, JR Hakuba Station, and Hakuba Base Camp between 12:00 PM and 9:00 PM. Advance reservation is required.

For full details or to book the shuttle, please refer to the Goryukan Shuttle Service section on our [Access page].

Yes, you are welcome to send your luggage or ski bags to the hotel prior to your arrival. Please make sure that the name on the shipment matches your reservation name so we can correctly identify it when it arrives. We will provide it to you during check-in. If the names do not match, we may not be able to accept the package.

Here is the shipping address for Hotel Goryukan:
Hotel Goryukan
3353 Hokujyo Hakuba Nagano, 399-9301

For your convenience, here is our address in Japanese:
〒399-9301 長野県北安曇郡白馬村北城3353 ホテル五龍館

Check-in is available from 3:00 – 9:00 PM.
Please note that the front desk and main entrance close at 9:00 PM. We kindly ask all guests to arrive within the designated hours. Guests who do not reside in Japan are required to present their passport at check-in, so please have it ready upon arrival.

Early Check-in
We do not officially offer early check-in, but if your room is ready, you may check in from 2:00 PM when the front desk reopens.

Late Check-in (After 9:00 PM)
Late arrivals may be accepted only during the winter season (December to March), and only if you are arriving directly from the airport via the Nagano Snow Shuttle or a reserved airport taxi. If this applies to you, please contact us at least 48 hours in advance.

Yes, we offer complimentary luggage storage before check-in on the day of your arrival. Please note that our front desk is closed from 10:00 AM to 2:00 PM, so luggage drop-off and pick-up are not available during this time. (Front desk hours: 7:00 – 10:00 AM & 2:00 pm – 9:00 pm)

Free outdoor parking is available on-site with no reservation required. Please park within the white lines or neatly beside another vehicle. Guests are responsible for managing their own car and keys.

A complimentary EV charging station (standard type) is available for staying guests. If you’d like to use it, please let us know when making your reservation. For charger types and more details, please refer to the [Access page].

Note: A separate paid EV charger is also available in the back parking area for both staying and non-staying guests.

You are welcome to park your vehicle on the day of your arrival before check-in, as well as after check-out. However, if you need overnight parking without staying at the hotel, we kindly ask that you use a public parking lot.

Breakfast is served daily from 7:00 to 9:00 AM (last entry at 8:45 AM).

Breakfast is included for all staying guests. Non-staying guests can also enjoy breakfast as part of our day-use options. You can view the menu on our [Restaurant & Bar] page.

Dinner is served from 6:00 to 8:00 PM (last order at 7:30 PM).

Winter (December – March):
Dinner is open to both staying and non-staying guests. You can book a table via online reservation or walk-in.

Spring to Autumn (April – November):
The restaurant operates primarily for staying guests. Dinner may not be included in your room rate, depending on your reservation. Please check your booking details, and if needed, reserve your dinner table at the front desk. Non-staying guests are also welcome, subject to same-day table availability. Advance reservations are not accepted for non-staying guests; please inquire at the front desk on the day of your visit.

You can find seasonal hours and more details on our [Restaurant & Bar] page.

Non-staying guests are welcome, but policies differ by season.

Winter (December – March):
No reservation is required for breakfast, and dinner can be enjoyed via online reservation or walk-in.

Spring to Autumn (April – November):
Non-staying guests are also welcome, subject to same-day table availability. Advance reservations are not accepted for non-staying guests; please inquire at the front desk on the day of your visit.

You can find seasonal hours and more details on our [Restaurant & Bar] page.

Our restaurant offers a buffet-style dining experience with locally inspired dishes. During the winter season, à la carte options are also available for dinner. For more details and menus, please visit our [Restaurant & Bar] page.

Vegan-friendly options are available as part of our buffet and winter à la carte menus. Gluten-free items—such as pancakes served at breakfast during the winter season—are also available. For details, please see the menu on our [Restaurant & Bar] page.

Please note that we do not offer halal meals. For guests with wheat allergies, please be aware that our open kitchen environment—particularly the preparation of pizzas—makes it difficult to completely avoid cross-contact with gluten.

If you have any allergies or dietary concerns, please let us know in advance when booking your stay or dinner. We’ll follow up if needed.

Yes, our onsen facilities are separated for men and women in accordance with traditional Japanese bathing customs. Each side has its own changing room, indoor and open-air baths, cold bath, and sauna.

Please note that children aged 7 and older must use the bath corresponding to their gender, as per Nagano Prefecture regulations.

Yes. In keeping with traditional Japanese customs, guests are required to bathe without any clothing or swimwear when using the onsen. You can find more information in our Onsen Guide on the [Onsen & Sauna] page.

Guests with tattoos are welcome at our onsen.

Yes, our onsen is open to non-staying guests. Check-in is available between 3:00 pm and 7:00 pm (facility closes at 9:00 PM). No reservation is required—please check in at the front desk during reception hours.

For details on hours, pricing, and more, please visit our [Onsen & Sauna] page.

We do not have private onsen baths. Our onsen facilities are shared and separated by gender.

Yes, free Wi-Fi is available throughout the hotel, including guest rooms and common areas. Login details can be found in the Welcome Guide provided at check-in or at the front desk.

For details on in-room amenities and shared facilities, please see our [Inside the Hotel] page.

We do not have a microwave available for guest use. However, if you need something warmed up, please ask the restaurant staff — we’ll do our best to assist you.

We don’t have an ice machine in the hotel, but if you need ice, please ask our staff at the restaurant counter. We’ll be happy to provide a small bucket on the spot.

We do not have a shop inside the hotel. During the winter season, we sell a small selection of snacks such as chips at the bar. For drinks, vending machines are available on the first and basement floors.

The nearest convenience store is Lawson, located about an 8-minute walk from the hotel.

We do not have an ATM inside the hotel. The nearest ATMs are located at Hakuba Happo Bus Terminal (Happo Information Center) and Lawson convenience store—both about an 8-minute walk from the hotel.

Yes, we’re happy to assist with restaurant reservations during your stay. This service is available exclusively to in-house guests and can be arranged at the front desk. Please note that we are unable to take reservation requests before check-in or after check-out.

You may use food delivery services during your stay. However, we kindly ask for your understanding and cooperation with the following: please arrange the order, payment, and pickup yourself, and receive the delivery at the hotel lobby (1F), as access to guest floors (2F–5F) is limited to staying guests only. Meals may be enjoyed in your room, but we ask that you refrain from eating in the restaurant and bar areas.

Smoking is not allowed inside the building or in any guest rooms. A cleaning fee will be charged if smoking occurs indoors. A designated smoking area is located just outside the main entrance. Please feel free to ask our staff if you need directions.

Yes, domestic shipping within Japan is available via Yamato Transport. If you wish to send your luggage to your home, next destination, or the airport, please fill out a shipping label and bring your luggage to the front desk. Labels for both prepaid and cash-on-delivery are available.

For delivery to airports or accommodations, we recommend shipping at least 2 days in advance to ensure timely arrival.

We’ve listed nearby rental shops within walking distance from the hotel on our [Explore Hakuba] page. Please refer there for details.

Lift ticket availability and types vary by season. For information on lift tickets available through Hotel Goryukan, please visit our [Explore Hakuba] page. Seasonal lift ticket details are organized there for easy reference.

Shuttle routes and schedules vary by season. For the latest information and details, please refer to our [Explore Hakuba] page.

Please note: Hotel Goryukan does not offer shuttle service to the mountains (ski resorts).

Please book lessons directly with each ski or snowboard school. For Hakuba Happo-One Snow Resort—the nearest mountain to Hotel Goryukan—lesson information is available here: Hakuba Happo-One Ski and Snowboard School.

If your meeting time is before 8:00 AM, please note that free shuttle buses may not be running, and arranging a taxi can be difficult. We recommend checking transportation options with the school when booking your lesson.

Check-out is by 10:00 AM. Please return all room keys and your ski locker key to the front desk when checking out.

The front desk opens at 7:00 AM. If you plan to depart earlier, please inform us the night before so we can provide instructions for early check-out.

Please note that late check-out is not available. Thank you for your understanding.

Yes, we offer complimentary luggage storage after check-out for the remainder of the day. Please note that our front desk is closed from 10:00 AM to 2:00 PM, so luggage drop-off and pick-up are not available during this time.
(Front desk hours: 7:00 – 10:00 AM & 2:00 – 9:00 PM)

Onsen use before check-in or after check-out is available only as a day-use guest and is subject to day-use hours and fees. For more details on pricing and availability, please refer to our [Onsen & Sauna] page.

If you notice you’ve left something behind, please contact us as soon as possible via our [inquiry form] or by phone. TEL (+81) 261.72.3939 (Phone hours: 7:00 – 10:00 AM & 2:00 – 9:00 PM)

If your item is found, you may pick it up at the front desk or request shipping within Japan (to your home address or current accommodation). Please note that shipping costs will be charged upon delivery (cash on delivery).

You are welcome to park your vehicle on the day of your departure after check-out. However, if you need overnight parking without staying at the hotel, we kindly ask that you use a public parking lot.

We’re sorry, but pets are not allowed at the hotel.