HOTEL GORYUKAN SINCE 1937
BOOK

Privacy Policy

プライバシーポリシー

GORYUKAN CO., LTD. (hereinafter referred to as “the Company”) establishes the following privacy policy (hereinafter referred to as “this Policy”) to protect and appropriately handle the personal information of customers, business partners, job applicants, etc. (hereinafter referred to as “customers, etc.”), and employees (hereinafter referred to as “employees”) who use the Hotel Goryukan operated by the Company.

The laws and regulations outlined in this Policy are all based on Japanese laws and regulations.

ARTICLE 1: DEFINITION OF PERSONAL INFORMATION

“Personal Information” refers to information as defined by the Personal Information Protection Act, including information that can identify a specific individual, such as name, date of birth, address, phone number, email address, nationality, passport number, resume, work history, and other descriptive information.

ARTICLE 2: PURPOSE OF PERSONAL INFORMATION USE

The Company collects personal information for the following purposes:

  1. Provision of accommodation and related services
  2. Communication with and response to inquiries from customers, etc., and employees
  3. Recruitment selection and communication related to hiring
  4. Analysis and marketing activities for service improvement
  5. Business operation and contract management
  6. Safety management and troubleshooting
  7. Compliance with laws and regulations

ARTICLE 3: METHODS OF COLLECTING PERSONAL INFORMATION

The Company collects personal information through the following methods:

  1. Direct Collection from Customers, etc. and Employees

    The Company may collect personal information when customers, etc., and employees make accommodation reservations, use facility services, make inquiries, etc., through our official website, reservation sites, electronic forms, phone, email, written communication, face-to-face interactions, dedicated systems, apps, etc.

  2. Collection from Contractors Performing Assigned Tasks

    The Company may collect personal information through companies (e.g., travel agencies, credit card companies, recruitment agencies) used by customers, etc., and employees.

  3. Collection from Social Media

    The Company may collect information from posts or profiles of customers, etc., and employees who voluntarily participate on social media platforms hosted by the Company.

  4. Collection from Customers’ Devices and the Company’s Network

    The Company may collect information automatically through the use of cookies and access analysis tools when customers, etc., and employees use the Company’s website or other content.

ARTICLE 4: PROVISION OF PERSONAL INFORMATION TO THIRD PARTIES

The Company does not provide personal information to third parties except in the following cases. However, the provision of personal information may be allowed in accordance with the Personal Information Protection Act and other laws and regulations:

  1. When the customer, etc., and employees give consent
  2. When disclosure is required by law
  3. When necessary to protect the life, body, property, or other rights and interests of customers, etc., or third parties
  4. Provision to contractors (based on business contracts)

ARTICLE 5: MANAGEMENT OF PERSONAL INFORMATION

The Company implements physical and technical security measures, as well as reinforces employee education and management systems, to protect personal information. However, when using communication technologies such as the internet, it is impossible to guarantee complete security, and we ask for your understanding in advance.

ARTICLE 6: DISCLOSURE, CORRECTION, AND DELETION OF PERSONAL INFORMATION

If customers, etc., or employees request disclosure, correction, or deletion of their personal information, the Company will confirm their identity through appropriate methods and respond accordingly. If you wish to make such a request, please proceed through the designated method (e.g., by updating your information via the accommodation reservation site) or contact us through our inquiry form.

ARTICLE 7: USE OF COOKIES AND GOOGLE ANALYTICS

The Company uses cookies to improve site convenience, analyze browsing behavior, and enhance services. Cookies are small files stored on the customer’s device that make it easier to input information and display content suited to the customer.

  1. Purpose of Using Cookies

    The Company uses cookies for the following purposes:
    • Improvement of Convenience: When customers visit the site again, the previous browsing history and settings are retained, allowing for a more convenient experience.
    • Analysis of Usage: The Company uses Google Analytics to analyze site usage. This helps identify areas for service improvement and enhances the user experience.

  2. Managing and Setting Cookies

    Customers can manage or delete cookies through their browser settings. Please note that some features may be restricted if cookie settings are changed. For more details, please refer to your browser’s settings.

  3. About Google Analytics

    The Company uses Google Analytics to analyze site usage. Google Analytics uses cookies to collect data about visitor behavior, but the data does not include personally identifiable information and is used solely for site improvement. For more details, please refer to the Google Analytics Terms of Service and Google’s Privacy Policy.

ARTICLE 8: CHANGES TO THE PRIVACY POLICY

This policy may be revised as necessary. The revised content will become effective once it is posted on the Company’s website. In the event of significant changes, the Company will provide details through the notice section of the Company’s website.

Last Revised:

ARTICLE 9: CONTACT INFORMATION

For inquiries regarding this policy, please contact the following:
GORYUKAN CO., LTD.  (Hotel Goryukan)
Address: 3353 Hokujyo Hakuba, Nagano, Japan, 399-9301
Phone Number: (+81) 261-72-3939
Email: hello@goryukan.jp

INQUIRY FORM